An AI chatbot trained on your own data — product catalogues, FAQs, policies, price lists. It handles customer questions, qualifies leads, and knows exactly when to hand off to your team.
This is a simplified view of a real conversation handled by an AI chatbot trained on a product catalogue and FAQ database.
If it's a question your team answers more than twice a week, the chatbot can handle it.
| Scenario | Human agent only | With Scoop Chatbot |
|---|---|---|
| Response time at 11pm | No response until morning | Under 3 seconds, always ✓ |
| Same question asked 50x a day | Agent answers each one manually | Bot handles all 50 automatically ✓ |
| Lead captured at midnight | Lost — no one to follow up | Collected, scored, in CRM by morning ✓ |
| Complex technical question | Agent handles (slow, error-prone) | Bot answers from knowledge base — escalates if unsure ✓ |
| Cost per handled conversation | Rp 15,000–50,000 (staff time) | Under Rp 500 at scale ✓ |
| Scalable during promo / peak | ✗ Agents overwhelmed | Handles 10x volume with no slowdown ✓ |
We'll audit your most common customer conversations, identify what the chatbot should handle, and give you a realistic scope and cost estimate — before you commit to anything.